Have the Right Conversations, From Day One.
When a employee is injured, how you respond can make all the difference. This toolkit gives you the language, confidence, and structure to initiate supportive, professional conversations from day one, without needing to be an expert.
From first contact to check-ins and planning return to work, this practical toolkit includes scripts, dos and don’ts, and key talking points tailored to real-world scenarios.
What you'll learn.
- How to speak with empathy while staying focused on recovery and return to work
- What to say (and what not to say) in the first 72 hours after an injury
- How to handle tricky questions from workers, insurers, doctors and more
- Why it matters:
Clear, confident communication builds trust, reduces confusion, and helps injuries get managed the right way, early.
